Shipping policy

FREE SHIPPING:

Free Shipping applies to orders with a total value spent of $150, after promotions & discounts and before tax and shipping, shipping to the United States only (this includes the Virgin Islands, Puerto Rico, Hawaii and Alaska.) Qualifying orders will ship via USPS, UPS, or FedEx. Customer may chose to upgrade the carrier and shipping class at checkout, however, this will cancel the free shipping option. Some exclusion to the free shipping may apply and will be stated as so.

Free shipping may have additional limitations specific to a particular discount, sale or promotion. At that time the shipping conditions specific to that event will be listed with the event information and marketing materials.

DOMESTIC:

All orders are shipped via USPS, UPS or FedEx. Buyer may select their preferred method at check out.
Domestic order totaling more that $150 ship free via USPS, FedEx or SurePost based on weight.
Orders ship daily, Monday through Friday, we are closed on the weekends. Most orders ship within 24 hours of receipt of order and payment. Orders placed after 3pm will ship the next business day. During holidays, sales, and new product launch the shipping times may increase, however, we take necessary steps during high volume times to maintain a speedy shipping.

 

INTERNATIONAL:

All orders are shipped via USPS International Priority. If shipping charges do not calculate properly or free shipping is applied incorrectly, actual shipping charges will apply.
International orders totaling more than $150 are not eligible for free shipping.

 

INSURANCE:

Kanga Care is not responsible for items lost or damaged in transit. We will guarantee all insured packages. If your package has been lost or damaged, and you purchased insurance for your package, we will reship new product at no additional charge. Please note, we ship ALL PACKAGES with delivery confirmation or with a tracking number. If the package is scanned as "delivered", the package is not replaceable.